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Frequently Asked Questions

General

  1. What is your physical address?

    Suit# 106, 1st Floor, Uni Center, I.I Chundrigar Road Karachi - Pakistan

  2. Why are IndusTech's prices so low?

    We have long running relationships with many of Pakistan's largest IT distributers. We stock our own goods by buying in bulk at a cheaper price so we can pass on the savings as well as dropship directly from the supplier to you.

  3. Can I pick up all stocked items from your store?

    Yes, Place your order & Pick from Suit# 106, 1st Floor, Uni Center, I.I Chundrigar Road Karachi - Pakistan

  4. What is your contact information?

    0336-2275332(WhatsApp) [email protected]

  1. How do I order?

    We offer an entirely self-service experience with day-to-day orders. Simply create an account and use our shopping cart and checkout process. Larger quotes can be submitted via email to [email protected] and will be reviewed. The turnaround time can vary depending on quantity and price so if the order is time sensitive please let us know.

  2. How long does it take to process my order?

    After payment clears, orders are processed same or next business day. Bank Transfers can take 1-2 business days to clear and your order can only process after payment has been confirmed. EasyPaisa and JazzCash payments clear same day.

  3. How long does it take to deliver my order?

    Within 5 Working Days.

  4. How do I track the status of my order?

    WhatsApp Us (0336-2275332)

  5. What happens if an item I order is out of stock?

    Our Team will contact you within 24 Hours & Will Update you with stock conditions.

  1. Can I pick up my order?

    If all items on your order are listed as available for immediate pick-up, Then yes you can pick them by yourself.

  2. How can I calculate the freight charge for my order?

    Adding the items you want to your shopping cart then entering your post code will calculate a freight charge.

  3. How do shipping costs get calculated?

    Shipping costs are calculated based on a number of factors including but not limited to, quantity, volume, delivery address, warehouse location(s) and number of deliveries required.

  4. Which couriers do you ship with?

    T.C.S Pakistan

  5. Do you ship internationally?

    We only ship within Pakistan and do not support international orders at this time.

  1. Is it safe to shop with you?

    Absolutely. We've been trading over 10 years and take security very seriously

  2. What payment methods to you accept?

    JazzCash, EasyPaisa, Bank Transfer, By Hand, Cash On Delivery.

  3. Do you accept cash on delivery?

    Yes, All over Pakistan.

  1. Do your products carry warranty?

    Our new stock comes with the official local distrbutor warranty which is mention on product page (Warranty Section)

  2. How do I return faulty goods?

    IndusTech offers Exchange/Refund if product is dead on arrival.

  1. Discounts are according to each product. Prices are fixed, however, regular promotions can be observed on multiple products.

  1. Information for all products in detail can be gained on our Facebook page as well as direct contact on our phone numbers. (0336-2275332) https://www.facebook.com/IndusTech.Pks

  1. RESPONSIBILITIES

    YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH COURIER COMPANY, WE ARE NOT RESPONSIBLE FOR LOST PACKAGES DURING TRANSIT! WE ARE NOT RESPONSIBLE FOR SHIPMENTS SENT TO FORWARDING SERVICES. WE ARE ALSO NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS! ONCE PACKAGE LEAVES OUR HANDS IT IS COMPLETELY OUT OF OUR CONTROL!